UX Researcher & Designer / Product Designer · Toronto

Kyle Ma

I design products with a builder's & business mind.

I came to UX from two directions.

A degree in Digital Enterprise Management taught me to think in business goals, not just interfaces. Hand-coding my own projects, including this site, taught me to ship in the browser, not just hand off a mockup. A Master's in User Experience Design now ties both together with research, testing decisions against how people actually behave instead of assumptions.

Experience

Where I've applied design, research, and a builder's hands-on instinct.

2025 — Now

Master of Information · University of Toronto

Deepening research craft, including qualitative interviews, usability testing, and design systems, on top of a Digital Enterprise Management foundation.

Jun — Sept 2024

UX Designer · Internship, BenQ Corporation

Ran mixed-methods research, including surveys and interviews, to evaluate the newly launched Zowie e-sports booking platform, then translated findings into high-fidelity wireframes that lifted product sales by 15%.

See the work

Selected Work

Different strengths for different roles: product thinking, UI craft, research, evaluation, and the systems underneath them. Filter by what you're hiring for.

Map & Moment cover 01
Team → Solo · Hi-Fi & Design System

Map & Moment

A team's mid-fi prototype, taken solo into a high-fidelity redesign anchored by a full design system: tokens, type scale, color aliases, and components.

Design SystemHi-Fi UIUsability Testing
Foodie Match cover 02
End-to-End Design · Research → Hi-Fi

Foodie Match

A full design-thinking cycle, from 8 interviews and journey maps to usability testing, to fix decision fatigue when choosing where to eat.

UX ResearchPrototypingUsability Testing
UofT Study Room Booking Portal Redesign cover 03
Evaluation & Redesign · A/B Testing

UofT Study Room Booking Portal Redesign

Fixing a real, in-use system: heuristic evaluation and A/B testing with 16 users cut task time by 53.8 seconds.

Heuristic EvalA/B TestingRedesign
Evaluating Trip.com cover 04
Team of 5 · UX Research & Usability Testing

Evaluating Trip.com

A six-participant usability study on Trip.com's cluttered booking flow, moderated solo and coded into a severity-ranked set of findings for the team's final evaluation report.

Usability TestingUX ResearchThematic Analysis
Understanding Online Shopping Behaviour cover 05
Exploratory Research · Semi-Structured Interviews

Understanding Online Shopping Behaviour

Eight semi-structured interviews on why people buy clothes they don't need. I helped design the study, moderated two sessions, and built the shared codebook.

UX ResearchInterviewingThematic Analysis
SnapBuy cover 06
Solo Project · Interaction & UI

SnapBuy

A solo end-to-end project, from problem framing to UI craft, designing a distraction-free mobile shopping flow.

UI DesignInteractionVisual Craft

Tools &
craft

Figma
Adobe Suite
Prototyping
Wireframing
Balsamiq
Canva
Usability Testing
A/B Testing
User Interviews
Survey Design
Card Sorting
Heuristic Evaluation
Maze
UserTesting
Miro
Design Systems
HTML / CSS
React
Webflow
WordPress
Unity VR
Tableau
Google Analytics
Claude Code
Cursor
Git & GitHub
Vercel